About Us - Swords Travel

0203 1891381

Where the

journey

begins

Whether you walk through our door, call our number or drop us an email, your experience with Swords Travel will begin the same way. Over the course of a brief, informal chat, we’ll ask you a range of different questions to determine what you’re looking for in your next trip, plus a bit of wider background to help us make sure we get the detail pitch-perfect. We’ll discover where you’ve been before and what you liked, or didn’t, about it. Critically, we’ll check how and when you best like to communicate, so we don’t pester you at times or via means that aren’t convenient.

Then we’ll go away and work on your holiday, usually coming back to you with at least three options, which we’ll present to you in person, over the phone or by email. We’ll tweak the itinerary of your choice until it’s completely to your satisfaction, then move forward to booking.

After this we’ll drop in the concierge-level extras that make all the difference; restaurant booking, kids’ facilities, things to do, even birthday surprises – elements that would represent hours of work for you and are all part of our service.

We’ll stay in low-key contact through to ticketing and departure, and you’ll have a WhatsApp contact for your dedicated team member, so you can easily get in touch while you’re away. After you return, we’ll make contact to get your feedback – so we know you even better, for next time.

We’ll stay in contact with inspiration, events and offers we genuinely believe will be relevant to you – you won’t be snowed with impersonal marketing, and we don’t create a high-pressured sales environment.

Where it all

started

Company founders Mark and Stuart Swords have been in the travel industry since they were 19 years old. Between them, they’ve taken on almost every job in the business; managing hotels and retail stores, and working in the touring, cruise and flight sectors, as well as, of course, creating tailor-made holidays.

With a knack for understanding clients’ needs, Mark was always a top seller, and decided to set up on his own in 2017. Stuart joined a year later, and the duo have spent the last seven years building the business into one of the most successful boutique luxury travel agencies in the UK. Their strategy of personal service has proved a roaring success, and they have a stable of happy repeat clients. With a new retail store in Wimbledon village where they can host events as well as welcome clients, the business is going from strength to strength.

Company founders Mark and Stuart Swords have been in the travel industry since they were 19 years old. Between them, they’ve taken on almost every job in the business; managing hotels and retail stores, and working in the touring, cruise and flight sectors, as well as, of course, creating tailor-made holidays.

With a knack for understanding clients’ needs, Mark was always a top seller, and decided to set up on his own in 2017. Stuart joined a year later, and the duo have spent the last seven years building the business into one of the most successful boutique luxury travel agencies in the UK. Their strategy of personal service has proved a roaring success, and they have a stable of happy repeat clients. With a new retail store in Wimbledon village where they can host events as well as welcome clients, the business is going from strength to strength.

Why we work in

travel

Award winning

experts

Over the last seven years, Swords Travel has picked up no less than 22 awards, both from industry players and consumer groups. We’re immensely proud of these accolades, which range from UK Luxury Agency of the Year and Independent Agency of the Year to Merton’s Best Small Business. Having our hard work recognised is a wonderful feeling, but yet more important to us is the positive feedback we receive from our clients themselves. So while they may not involve a glittering awards ceremony, our high levels of repeat business and customer satisfaction are our proudest achievements to date.

Our

awards

Trusted client

reviews

Swords Travel are bonded by the Travel Trust Association for further financial protection and are ATOL bonded. Swords Travel Limited a UK Company, registered in the UK under companies’ house 10075557. For more information, you can review Terms & Conditions on the following link: Swords Travel T&Cs

Africa

Asia

Australasia & Oceania

Caribbean, Mexico & Bermuda

Europe

Indian Ocean

Middle East

South America

UK & Ireland

USA & Canada

0203 1891381

Africa

Asia

Australasia & Oceania

Caribbean, Mexico & Bermuda

Europe

Indian Ocean

Middle East

South America

UK & Ireland

USA & Canada

0203 1891381

0203 1891381

Africa

Asia

Australasia & Oceania

Caribbean, Mexico & Bermuda

Europe

Indian Ocean

Middle East

South America

UK & Ireland

USA & Canada

0203 1891381

Africa

Asia

Australasia & Oceania

Caribbean, Mexico & Bermuda

Europe

Indian Ocean

Middle East

South America

UK & Ireland

USA & Canada

Where the

journey

begins

Where it all

started

Why we work in

travel

Award winning

experts

Our

awards

Trusted client

reviews

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